Refund & Return Policy
Vape Boss Return Policy
By purchasing products from Vape Boss, you acknowledge that you have read and understood our return policy. Thank you for choosing Vape Boss! All businesses have 7 days from the date of delivery of the order to notify Vape Boss of damaged or incorrect items.
General Return Requirements We will only accept exchanges for items that are 100% in original, unopened packaging and in re-saleable condition. Items must include all packaging, manuals, cables, registration cards, accessories, and UPC labels with an unbroken seal. We reserve the right to refuse a return on any product that does not meet these requirements. Vape Boss reserves the right to charge a 10% restocking fee on all returned items.
How to Request a Refund
To request a refund:
- Fill out the return form provided below.
- Include images of damaged items, order number, SKU of damaged items, and the quantity.
- A Vape Boss customer service representative will contact you via email with a pre-paid return shipping label if the return is approved.
Important Notes:
- Unauthorized returns will not be credited or reshipped.
- Vape Boss does not refund shipping charges.
After receiving the returned items, our team will inspect them and process your credit, refund, or exchange. Refunds will be issued to the original payment method used at the time of purchase.
Hardware Returns
- All hardware can be returned within 7 days from the date of delivery.
- The warranty only covers manufacturer defects (e.g., items not working out of the box).
- Damage caused by misuse or mistreatment will not be accepted.
- Products with visible wear and tear will not be accepted.
- All hardware must be returned in original packaging.
E-Liquids
- All e-liquid sales are final, including salt and regular e-juice.
- We do not accept exchanges or returns on these items.
Disposables
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All disposable sales are final.
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We do not accept exchanges or returns on these items.
